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FAQ’s

I. Orders & Payments

(1) Do I need to be registered to place an order? 

You can browse our website as a guest, however you need to have an account with us to place an order.  

Creating an account is an easy 2-step process (it’s completely free)!

  • Step 1: Sign up 
  • Step 2: Verify your account and shop away! 

 

(2) Will I receive an order acknowledgment? 

An email containing information about your order and payment instructions will be sent to you. You can also access your account to check the order details.   

 

(3) What are the accepted modes of payment? 

You can pay for your order using credit card  (Master, Visa, American Express) or opt for bank deposit. For bank deposits, payment should be made within 3 days from placing an order. 

 

(4) How will I know if my payment is confirmed? 

You’ll receive a payment confirmation email once you payment has been verified by our credit and collection team. 

(5) How long does it take to process my order? 

Upon notice of payment confirmation, lead time for processing orders would be 1-3 working days.   

 

 (6) Can I change or cancel my order after confirmation?  

Amendments or cancellations can’t be made once your order has been confirmed. 

II. Delivery

(1) When will my order be delivered? 

Delivery time is around 5-7 days for NCR/ Metro Manila.  

In light of the current COVID-19 situation, please do expect possible  delays on top of the usual delivery timeframe. 

 

 (2) Will I receive a delivery notification? 

Our team will communicate with you on or before the day of delivery. An email containing instructions for delivery or pick-up will be also be sent together with the payment confirmation email.

 

 (3) Do you deliver nationwide? 

As of the moment, we only deliver to Metro Manila 

III. Returns & Refunds

 (1) Do you allow returns and refunds? 

Replacement of items due to change of mind is not allowed. Only defective goods can be returned or exchanged. 

 

(2) I received a defective item, how do I request for an exchange? 

We are incredibly sorry that you have received a defective item.  

Please drop us a message within 3 days from the date of delivery with the following information: 

  • Your order reference number 
  • The manufacturer’s part number of the defective item
  • Photos of the defect 

Our team will get back to you as soon as possible.

 (3) I received a wrong item, what should I do? 

We sincerely apologize for mixing up your order.  

Please contact customer care within 3 days from the date of delivery so we can assist you immediately. Kindly provide the following information:

  • Your order reference number
  • The manufacturer’s part number of the item you have ordered
  • The manufacturer’s part number of the item you have received 

We’ll be in touch on the next steps to take.